Corporate Policy Framework
Returns & Replacement Policy
Food Safety, Freshness Assurance & Support
1. Freshness Guarantee & Safety
Every batch of Shree Sadguru spices is freshly milled, batch-tested, and aroma-locked. In accordance with food safety standards (FSSAI), opened or tampered food packages cannot be returned for change of mind.
2. Damaged or Defective Consignments
In the rare event of transit damage or outer seal compromise upon receipt, customers are eligible for an immediate replacement batch or full refund upon notifying support within 48 hours of delivery.
3. Customer Support Helpdesk
For order assistance, replacements, or invoice enquiries, reach our support desk at contact@sadgurumasala.com or call +91 (022) 2890 0000 during business hours (Mon-Sat, 9:30 AM to 6:30 PM IST).
Notice: This policy statement defines the governing framework for the Shree Sadguru web application. Formal statutory terms will be updated in conjunction with company legal counsel prior to processing commercial transactions.